The Practice

PROGRAM FEE REFUNDS & CANCELLATION POLICY

Provider: Katie Gustafson, LPC/MHSP  |  Program: The Practice –  Enneagram Clinical Cohort for Therapists and Coaches

1. PROGRAM FEES

The Practice is an 8-month, live online continuing education program (September 25, 2026 – May 2027). Tuition covers all eight monthly Teaching Sessions and all eight (8) monthly Case Consultation/Q&A sessions.

Payment options:

  1. Pay in Full: $1,296 (reflects a 10% savings on the full-cohort rate).

  2. Monthly: $180 per month for eight months ($1,440 total). 

  3. The first month's payment reserves the participant's spot; subsequent payments are due on the 1st of each month.

All fees are stated in U.S. dollars (USD) Fees, and the accommodations available under our ADA Accommodations Policy, are published on the program registration page prior to enrollment.

2. WHAT TUITION INCLUDES

  • Access to all live sessions via Zoom

  • Recordings of the Teaching Sessions for later review (Case Consultation sessions are confidential and not recorded).

  • Program materials and handouts.

  • A certificate of completion and 12.0 CE contact hours upon completion of the entire program (see the Certificate and CE terms).

3. CANCELLATION BY THE PARTICIPANT & REFUNDS

Because this is a cohort-based program with limited spots, refund eligibility depends on when notice of cancellation is received. To cancel, a participant must notify us in writing at admin@katiegustafson.co. The date we receive the written notice determines eligibility.

For participants who paid in full:

  • Cancellation 14 or more days before the first session (on or before 09-11-2026): full refund, less a $50 administrative fee.

  • Cancellation fewer than 14 days before the first session, up to and including the first session date: 75% refund.

  • Cancellation after the first session but on or before the second Teaching Session: 50% refund.

  • Cancellation after the second Teaching Session: no refund, as substantial program value has been delivered.

For participants on the monthly plan:

  • The first month's payment reserves the spot and is nonrefundable once the first session has occurred.

  • A participant may cancel future months by providing written notice at least 7 days before the next payment date (the 1st of the month). Notice received at least 7 days out stops future billing; the participant retains access through the month already paid.

  • Payments already made for months in which sessions have occurred are not refundable.

Refunds are issued to the original payment method within 30 days of our receipt of the cancellation notice.

4. MISSED SESSIONS

Tuition reserves a place in the cohort, not attendance at a specific session. Recorded Teaching Sessions are available to enrolled participants who miss a live session. However, CE contact hours are awarded only for the sessions a participant attends live; missing live sessions may reduce the CE hours awarded or affect eligibility for the certificate (see the Attendance Verification Procedure). Missing a session is not itself a basis for a refund.

5. CANCELLATION, POSTPONEMENT, OR CHANGES BY THE PROVIDER

If we cancel the program before it begins, participants receive a full refund of all amounts paid. If we cancel the program after it has begun, participants receive a prorated refund for the sessions not yet delivered.

If we must reschedule an individual session (for example, due to illness or a technical failure), we will offer a makeup session or a recording. Rescheduling of an individual session does not entitle a participant to a refund.


The program's approved content, learning objectives, presenter, duration, and agenda will not change after the program is approved for CE credit; if a significant change becomes unavoidable, participants will be notified promptly.

6. NONPAYMENT

If a scheduled monthly payment is not received by its due date, we will contact the participant. If payment is not resolved within 10 days, access to subsequent sessions may be suspended until the account is current. Suspension for nonpayment may affect the participant's ability to complete the program and receive CE hours.

7. QUESTIONS

Questions about fees, payment, or this policy may be directed to admin@katiegustafson.co. Concerns that are not resolved through that contact may be raised under our Participant Complaint & Dispute Resolution Policy.

Policy effective date: July 15th, 2026